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Frequently Asked Questions
Question: Warranty Policies?
Answer:
Memory Products: GCS provides a Limited Lifetime Warranty.
CPUs/Processors: GCS offers a 70 day warranty on OEM Non-Retail
products, and the typical 3 year manufacturer warranty on OEM Retail
products.
Fans: GCS offers a Limited Lifetime Warranty.
Motherboards: GCS offers a 1 year factory warranty.
Hard Drives: GCS offers a 1 year factory warranty.
Question: How does Global Component Solutions' pricing compare to the competition?
Answer: GCS can typically save your company 10-15% over the competition.
Question: Will using Global Component Solutions' memory void my factory warranty from Compaq/HP, Dell, IBM, Apple, Etc ?
Answer:
The use of GCS memory will not void your factory warranty. The Federal
Trade Commission provides protection for consumers against unfair
warranty practices. Section 102 ( C ) of the Magnuson-Moss Warranty Act
prevents the use of tie-in sales provisions in a manufacturer's
warranty.
http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm
Question: What does Global Component Solutions do to ensure compatibility in the newest motherboards and chipsets from Intel?
Answer:
GCS receives pre-release boards from Intel® for module evaluation. All
basic qualification testing is performed in-house by our technical
staff using Intel® diagnostic software. Test results are forwarded to
Intel® for authentication.
Question: Is the memory tested before it is sold to a customer?
Answer:
Yes. You don't want problems! We don't want problems! GCS takes an
aggressive two-part approach to module testing. First, all modules and
SPD's are fully tested in state-of-the-art automated equipment and then
batch tests are performed in our extensive motherboard-memory
compatibility department. We believe our process yields the most
reliable, compatible product available. GCS's parent company operates
two ISO 9002 registered manufacturing facilities located in Austin,
Texas and Nampa, Idaho. Primary sales and distribution facilities, as
well as corporate headquarters, are located in Dallas, Texas. GCS
operates an efficient high turn, "Just-In-Time" model with large
inventories in order to ship over 98% of our product on the same day
the order is placed.
Question: Credit Policy?
Answer:
GCS requires a completed and signed Credit Application. Bank and Trade
information are required in order for GCS Credit to process the Credit
Application and for Net terms consideration.
Credit Card payments require a completed and signed credit card
authorization form to be on file with GCS Credit.
All sales are subject to GCS Credit approval.
 Download PDF: GCS-Credit-Application.PDF
Question: Return Policy?
Answer:
All inquiries regarding returns should be directed to your GCS sales
representative. The GCS RMA document must display a GCS issued RMA
number. Please fill out the GCS RMA form in its entirety. Thanks!
Download PDF: GCS-RMA-Form.PDF
Question: Shipping?
Answer:
Ground shipments are processed daily until 4:30 PM Central Time. All
other shipping methods are processed until 7:00 PM Central Time.
All boxes are shipped freight and insurance prepaid and billed to
invoice.
Shipping discrepancies (shortages, damaged goods, etc.) must be
documented with your sales representative with 24 hours of receipt.
Question: Order Refusals?
Answer: Any refused order will prompt immediate evaluation of further business with the customer. Will-call orders are no exception.
Intel® is a registered trademark of Intel® Corporation.
AMD, the AMD Arrow logo, AMD Athlon, AMD Duron and combinations thereof
are trademarks of Advanced Micro Devices, Inc. Other products mentioned
herein may be trademarks or registered trademarks of their respective
companies.
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